SHIPPING & RETURNS
SHIPPING
We offer FREE tracked delivery within Australia when purchasing 2 or more items.
- All products are stored and shipped from within Australia.
- We ship to Australia and New Zealand only.
- Due to the ongoing impact of Covid-19, delivery times within Australia are currently between 3-14 business days.
- Delivery times may be affected by public holidays.
RETURNS & REPLACEMENTS
Change of Mind:
We offer free returns within 15 days from the date of delivery for change-of-mind purchases (adaptation period). Items must be in their original condition.
Manufacturing Defect:
For products with manufacturing defects, you have up to 180 days to return the item. Note that refunds will not be provided for misuse of products.
Promotional Items:
Items purchased during promotions will be eligible for exchange via a gift card (to the value of the lower-priced item). Final sale items are non-returnable.
To begin the process of an exchange or return, please contact us at info@chillibeans.net.au for detailed instructions.
Important Notice:
Due to the global situation, deliveries may take longer than usual. We will keep our customers informed of any changes. Thank you for your patience and understanding.